ALBA HOTELS POLICY
In line with our mission of keeping their dreams alive with the ALBA difference, by providing a service beyond their expectations that they will want to experience again;
RESPECT FOR THE LAW
We adopt the principle of compliance with international agreements and laws by respecting Turkish laws in all our works,
We attach importance to personal data and information security, and constantly improve our processes.
EMPLOYEE SAFETY AND RESPECT FOR EMPLOYEE
We give importance and value to ALBA employees, and allow them to continuously improve their service awareness and improve themselves.
We ensure the participation of employees in the decisions, planning and organizations to be taken, believing that the task of the employees is very great in order to maximize the services we offer,
We offer equal opportunities to all our employees by conducting performance analysis, including management positions, without discrimination in the employment, advancement and rewarding processes.
We offer our employees the opportunity to develop and progress by providing regular trainings.
We want to make occupational health and safety a corporate culture by working with the principle of zero accident.
RESPECT TO OUR GUESTS
GUEST SATISFACTION – GUEST SECURITY
Our guests are the reason we exist. We follow all guest complaints from all kinds of sources, resolve complaints and turn them into opportunities for ourselves by informing our guests about it.
We evaluate and continuously monitor all kinds of water, building, fire and food safety risks so that our guests can have a holiday in a safe environment.
By introducing our culture and traditions to our guests, we keep our sense of hospitality alive,
RESPECT FOR HUMAN
Respects human rights; language, religion, race, gender, etc. we reject all forms of discrimination,
Being aware of our responsibility regarding the protection of children, we know that child welfare and protection from all kinds of harm is extremely important,
We train our staff to protect children from physical and mental abuse,
While designing our buildings and concept, we consider the needs of our guests and employees with special needs, and adopt an approach of accessible service for everyone.
RESPECT FOR NATURE, ENVIRONMENT
We act within the framework of Environmental Sustainability Policy,
We are trying to spread the love of nature, we aim to be environmentally friendly with the measures we take to protect the world we live in,
Without compromising the comfort of our guests, we use our energy resources in the most efficient way and implement continuous improvement in energy efficiency.
We control our chemical use and waste in order to minimize the damage to the environment and natural resources,
RESPECT FOR THE REGION, LOCAL PUBLIC, MANUFACTURER, ECONOMY
Our buildings and infrastructure systems; We take into account the risks to protected sensitive areas, historical heritage, and the integrity of the natural and cultural environment. We prefer sustainable practices and materials suitable for the local/region in our works related to land use, construction, maintenance and repair processes, design and landscaping.
We support local/regional development and employment,
We support the people living in our region, we give priority to local suppliers in our purchasing practices,
We inform our guests and employees about the natural and cultural heritage of the region,
FOOD SAFETY, RESPECT FOR FOOD
We implement risk-free food production as an indicator of the importance and value we attach to our guests and employees,
We implement and continuously improve the food safety system throughout the food chain in order to offer products that comply with food safety principles.
We take every precaution to prevent food waste and organize our food production and presentation areas accordingly.
As an institution that renews itself and constantly develops, we contribute to the country’s tourism in our studies, investments and promotions,
In line with sustainable development, we aim to create pioneering, long-term values in the sector.