GUEST SATISFACTION SURVEY
1. Reservation
Ease of reaching the responsible staff:
Very PoorPoorNeutralGoodExcellentNo Idea
Their attentiveness and courtesy:
2. STAFF
Please answer the following questions based on the staff.
Friendliness and courtesy:
Overall satisfaction with the staff:
3. ROOM
Cleanliness:
Room spaciousness:
Bathroom cleanliness:
Room amenities:
Minibar variety:
4. BREAKFAST
Variety at the breakfast buffet:
5. CULTURAL EXPERIENCE
Do you think our facility effectively presents the regional cultural heritage to you?
YesNo
6. ENVIRONMENTAL ACTIVITIES
Do you think our facility effectively conducts waste separation activities?
7. OVERALL HOTEL EXPERIENCE
Staff:
Room:
Breakfast:
8. SUSTAINABILITY PRACTICES
Are you satisfied with our hotel’s sustainability efforts in the following?
Common areas and garden:
9. GUEST CONTRIBUTIONS TO SUSTAINABILITY
How would you rate your contribution during your stay? (e.g., towel/linen reuse, bathroom amenities, energy-saving practices)
Towel and linen change policy info:
Energy-saving guidance in room:
Energy and water conservation info in common areas:
Food waste control information during breakfast:
10. SUGGESTIONS
We would appreciate your suggestions for supporting the sustainability of our facility.
